Terms and Conditions

30-day Money Back Guarantee

In case you are not satisfied with a product purchased via this website, we offer you a full 30-day money back guarantee.

If you wish to make use of the 30-day money back guarantee, please contact support at http://support.steelseries.com who will guide you through the process.

Payment

We accept payment by most major credit or debit cards and Paypal.

You can safely and comfortably pay with your credit card on steelseries.com. We have partnered with Adyen and Braintree, two of the leading payment service providers in the world, to handle your credit card details safely. We do not store your credit card details.

Shipping

All orders ship within 48 business hours (excluding holidays and if otherwise noted at checkout). All customers receive a tracking number so they can follow their package during the entire transit time.

For shipments within the US and EU, please expect 2-5 business days for delivery. For all other shipments please expect 5-7 business days for delivery.

Shipments in the United States and Canada will be shipped with the United Parcel Service(UPS). Shipments going to countries in the EU will ship with General Logistics Systems(GLS). Shipments going to Asia and countries outside the EU will be shipped with UPS.

Cancellation & Changes

Please verify your order details as we cannot amend your order once processed to our warehouse for shipment. If you would like to cancel your order, please contact us immediately. If additions to the order or different products are requested, kindly place a new order.

Custom Duties

In some cases, you might be subjected to customs, import taxes or brokerage fee when ordering from steelseries.com. Please check with your local customs office for your local rules and regulations.

Shipments going to Canada will have all customs and duties paid for in advance, but this fee will be included in the shipping cost.

All orders to United States, Canada and Latin America are shipped from the United States. All other orders are shipped from Denmark within the EU.

Price Errors

We reserve the rights to cancel or adjust any order with price errors.

Campaigns And Offers

We do not have the possibility to activate any checkout codes after an order is completed. The checkout code must be activated during checkout for it to be valid.

Online Advertising

We do not serve third party advertisements to you while using SteelSeries.com. However, we do work with website analytics and advertising partners, including Google, Facebook, Twitter and others to deliver SteelSeries advertisements on third party publisher websites, and these partners may set cookies on your computer's web browser. These cookies allow our partners to recognize your computer so that the ad server can show you SteelSeries advertisements elsewhere on the Internet, and so that our analytics software can measure your engagement and interactions while using SteelSeries.com. In this way, ad servers may compile anonymous, de-identified information about where you, or others who are using your computer, saw our advertisements, whether or not you interacted with our advertisements, and actions performed on subsequent visits to SteelSeries.com. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you, and it allows SteelSeries to optimize the performance of our advertising campaigns and the usability of our website. In other words, we use analytics data in concert with data about our online ads that have been shown using the Google Ad Network, Facebook, or other online advertising networks. By doing so, we can understand how anonymous users interacted with our website after seeing our ads.

Warranty

Warranty only covers defects of products caused by manufacturing. It does not cover regular wear and tear, including but not limited to, breakage due to abuse, improper usage, water damage or other causes attributable to events outside the manufacturing process. Warranties given on products are as follows:

  • United States and countries in Asia: 1-year warranty on all products.
  • EU countries: 2-year warranty on all products.

Local Law

All products are covered by local warranty regulations. Please check with your local distributor or retailer, if your country is not listed.