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Privacy Policy

At SteelSeries, we take your privacy very seriously. We will never share or sell your data with third parties and are not in the business of doing so.

1. DEFINITIONS

1.1 “Minor” shall be construed as a child below the age of 13.

1.2 “Personal Data” shall be construed as any information relating to an identified or identifiable natural person.

1.3 “Sensitive Personal Data” shall be construed as Personal Data that is related to a natural persons racial or ethnic background; political, religious, philosophical beliefs; association with a labor union; health or sexual preferences; records regarding criminal offences; substantial social problems and other strictly private information.

1.4 “SteelSeries”/”We" shall be construed as SteelSeries ApS and its affiliates.

1.5 “Website” shall be construed as SteelSeries’ website, www.steelseries.com.

2. INTRODUCTION

This Privacy Policy concerns the processing of Personal Data and the use of cookies related to the use of the Website.

This Privacy Policy is subject to updates on an irregular basis. We recommend users of the Website to check this Privacy Policy regularly in order to stay updated on the latest terms.

If you feel that we are not abiding by this Privacy Policy, you should contact us immediately via email at support@steelseries.com.

The Privacy Policy has been updated: 8th of March 2017

3. PERSONAL DATA

3.1 Collection of Personal Data

While using the Website it is possible for a user to submit Personal Data to SteelSeries. This Personal Data will be in the form of, among others, name, address, age etc.

SteelSeries will only collect Personal Data on the basis of a user’s active submission of Personal Data through the Website; that is, all Personal Data that SteelSeries collects from users on the Website is submitted with the users’ positive knowledge of the submission.

SteelSeries informs users of the Website that We will never ask you to submit Sensitive Personal Data when using the Website.

SteelSeries recognizes that Minors deserve special protection against information society services and the possible risks that a Minor’s interaction with these services poses for a Minor, hereunder the Minor’s submission of Personal Data when using an information society service. On this basis, SteelSeries will not consciously ask Minors to submit Personal Data. Furthermore, if SteelSeries becomes aware of any Personal Data related to a Minor having been submitted to SteelSeries through the Website, SteelSeries will take steps to ensure the complete deletion of this Personal Data.

3.2 Use of Personal Data

SteelSeries solely uses Personal Data for purposes that are compatible with the users’ active submission of Personal Data. As such, SteelSeries will use the Personal Data collected to facilitate communication with users of the Website and give users a better experience when using the Website.

Examples of situations where Personal Data is used include

  • order processing,
  • registration of user profiles,
  • registration for sponsorship,
  • registration for support.

SteelSeries will only transfer Personal Data collected from users of the Website to third-parties when necessary and a user has given his consent to such transfer, a user has requested for such transfer (for example in the form of a request to process an order), if required by law or if required in order to protect legal or other vital interests.

3.3 Right to access to and deletion of data

Users of the Website have the right to request SteelSeries to inform the user if SteelSeries has collected Personal Data on the user, and, in the event that Personal Data has been collected, what the Personal Data is being processed for.

A user can actively delete Personal Data that is connected to his or her user profile by deleting this profile on the Website.

If a user becomes aware of Personal Data about the user being stored by SteelSeries, even after the deletion of the user’s user profile, the user has the right to request that SteelSeries deletes the user’s Personal Data from SteelSeries’ servers.

4. COOKIES

4.1 Consent

SteelSeries uses cookies on this Website. To accept cookies continue browsing as normal. SteelSeries stores and use cookies in accordance with the aims and purposes stipulated in this Privacy Policy’s section 5.

4.2 Placement and use of cookies

With the use of the Website, cookies will be stored on the media that the user uses to browse the Website. These cookies are used to give the user of the Website a better experience when browsing the Website and to collect certain information on the user in order to facilitate analysis of the users of the Website.

4.3 Types of cookies

Cookies placed on the user’s media of choice include

  • cookies placed in situations where the user logs into his or her profile,
  • cookies placed in situations where the user is using the web shop,
  • cookies placed to facilitate analysis through

4.4 Administration of cookies

SteelSeries informs users of the Website that cookies can be removed through a user’s browser of choice. Furthermore, the possibility of storing and using cookies through a browser can be altogether blocked by changing the browser’s settings.

SteelSeries recommends users to consult the user guide related to the user’s browser of choice in order for users to adjust the browser’s cookie settings to the preferred setting.

5. SECURITY

We take precautions to protect your information. When you submit information via the website, your information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in your browser or for "https://" at the beginning of the address of the Website. The servers in which we store information are kept in a secure environment.

SteelSeries Engine Privacy Policy

At SteelSeries, we take your privacy very seriously. We will never share or sell your data with third parties and are not in the business of doing so.

SteelSeries Engine 3

Does SteelSeries collect and store any data from my SteelSeries Engine 3 usage?

SteelSeries Engine 3 collects a basic amount of data in order to provide services to our customers and enhance our products.

What data does SteelSeries Engine 3 collect?

In order to provide accurate notifications for available firmware and software updates, we collect the following information:

  • SteelSeries devices that you have connected to SteelSeries Engine 3
  • The firmware version of each of your connected SteelSeries devices
  • The version number of your SteelSeries Engine 3 installation
  • Your SteelSeries Engine 3 Application ID – this is a random and unique number generated upon installation that allows us to treat your installation as a unique installation. We implemented this to avoid using something personally identifiable such as your mac address.
  • The version of your OS (Windows 8, Windows 7, Mac OS X 10.9, etc.)
  • Your IP Address – we collect this so we can quickly identify issues we may have at a regional level

When does SteelSeries Engine 3 collect this data?

Periodically, SteelSeries Engine 3 will check to see if any firmware or software updates are available for your connected SteelSeries products. We check for available firmware and software updates via SteelSeries Engine 3 during the following times:

  • On startup of SteelSeries Engine 3
  • Every 24 hours hereafter

Why does SteelSeries collect this data?

We collect this basic data so that we can offer our customers the best possible product experience during initial setup and for the life of the product. The faster we can deliver firmware and software updates containing new features and bug fixes to you, the better.

How secure is my local SteelSeries Engine 3 data that I create on my computer?

Your local data that you create through SteelSeries Engine 3 (for instance, your configurations and macros) is stored in database on your machine in an unencrypted manner. For this reason, we strongly recommend that you never create macros that contain sensitive information such as passwords or credit card numbers.

SteelSeries CloudSync

Do I Need CloudSync to use SteelSeries Engine?

Utilizing CloudSync with SteelSeries Engine 3 enabled products is optional. We will never require you to create an online account to use SteelSeries Engine 3.

What information does SteelSeries CloudSync collect and store?

In order for us to provide our CloudSync service of backing up and syncing your data across gaming machines, we will be collecting and storing the following data:

  • Your SteelSeries devices (and relevant information about those devices) that you connect to SteelSeries Engine 3
  • Your configurations that you create for each device
  • Your macros that you create
  • Your applications with which you choose to trigger an auto-launch of a configuration

What does SteelSeries do with the data that is stored through CloudSync?

We use this data collected to provide and improve our products and services. As mentioned in our Software Terms & Conditions, we will never sell or share your data with a third party.